We respect and value our people and recognize their diversity as a source of creativity.  We value loyalty, dedication, hard work and pride in workmanship.  We dedicate ourselves to provide a safe and fun work environment; one that promotes open communication, teamwork, learning and community involvement.  Our Team Members are our greatest asset; our leadership in the industries we serve has been achieved because our people are the best.

We work hard at making a positive, challenging and engaging environment.

We respect and value our people and recognize their diversity as a source of creativity.  We value loyalty, dedication, hard work and pride in workmanship.  We dedicate ourselves to provide a safe and fun work environment; one that promotes open communication, teamwork, learning and community involvement.  Our Team Members are our greatest asset; our leadership in the industries we serve has been achieved because our people are the best.

We are hiring a Customer Service Representative to join our team!

The Customer Service Representative will be responsible for servicing and managing designated accounts including processing customer quote requests, entering purchase orders, maintaining customer records and serving as a liaison between the customer and DuraTech.  This person will communicate and coordinate with both customers and departments within DuraTech to support the flow of quotes and orders.

  • Accurately processes requests for quotes and orders for the customer.
  • Channels work flow thru appropriate departments.
  • Provides follow-up on quotes and requests on a timely basis.
  • Communicates all appropriate information to key individuals effectively and in a timely manner.
  • Analyzes and delivers accurate pricing to the customer.
  • Monitors e-mails and phone calls.
  • Maintains customer records by updating account information.
  • Handles credit and quality related issues.
  • Monitors orders to ensure product is delivered in a timely fashion.
  • Maintains a neat and organized work area so others can easily access files and documentation when required.

Ideal candidates will bring:

  • High school diploma or equivalent required.
  • Continued education in the customer service area preferred.
  • Minimum one year customer service-related experience required.

 Skills and abilities crucial to success in this role:

  • Excellent verbal and written communication skills including the use of proper grammar, punctuation, spelling, and clarity in the meaning and intent.
  • Works effectively as a team player, helping others when needed.
  • Ability to work with demanding customers.
  • Ability to work with others to meet tight deadlines.
  • Ability to learn quickly and become proficient with in-house software applications.
  • Ability to multi-task and maintain a manageable workload by efficiently utilizing available time and tools.
  • Ability to work proficiently in Outlook, Excel, and Word.
  • Ability to work independently without continued support from others.