I want to say that you have an exceptional group of customer service people. I have worked with a number of them. They are responsive, knowledgeable, personable, concerned and always anxious to help. One recent situation called for the involvement of your newly-appointed regional manager. He was here as soon as we needed him, took control of the situation, worked it through and did a thorough follow up. You have a great team and I appreciate it. Thank you.